Privacy Policy

Your House Plans respects the privacy of customers and visitors to this website. This Privacy Policy explains how we collect, use, store and protect personal information in accordance with the Protection of Personal Information Act 4 of 2013, where applicable. 

1. Information We Collect

We may collect personal information when you:

  • purchase a house plan
  • create or complete an order
  • contact us through the website
  • subscribe to communications
  • request professional assistance
  • submit property information or supporting documents

This information may include your:

  • name
  • email address
  • telephone number
  • billing information
  • order information
  • property address
  • erf number
  • municipality
  • SG diagram
  • title deed
  • zoning or site information
  • other documents supplied for site specific professional work

Payment information may be processed directly by Shopify or the selected payment service provider.

2. Why We Collect Personal Information

We may use your information to:

  • process and fulfil purchases
  • deliver digital plan packages
  • communicate about your order
  • prepare site specific drawing packages
  • coordinate professional review and certification
  • provide customer support
  • prevent fraud and protect the website
  • comply with legal, accounting and regulatory requirements
  • improve our products and services

We aim to collect only information reasonably required for these purposes.

3. Site and Property Documents

Customers purchasing a Site Specific Professionally Certified Plan Package may be required to provide property documentation.

These documents are used for the preparation and review of the purchased service and should not be used for unrelated purposes.

Only relevant persons involved in providing the service should have access to this information.

4. Sharing of Information

Personal information may be shared where reasonably necessary with:

  • appropriately registered architectural professionals
  • consultants appointed for the authorised project where applicable
  • Shopify
  • payment service providers
  • website and technology service providers
  • professional advisers
  • authorities where disclosure is required by law

We do not sell customer personal information to third parties.

5. Storage and Security

We take reasonable measures to protect personal information against loss, unauthorised access, misuse, disclosure or alteration.

Information may be stored using Shopify and other service providers used to operate the website and fulfil customer orders.

Personal information should only be retained for as long as reasonably necessary for the purpose for which it was collected, or where retention is required by law.

6. International Processing

Some technology, payment or website service providers may process or store information outside South Africa.

Where personal information is transferred internationally, reasonable steps should be taken to ensure that the information receives appropriate protection.

7. Marketing Communications

Where you have agreed to receive marketing communications, we may contact you regarding new house plans, services or relevant updates.

You may unsubscribe from marketing communications at any time using the unsubscribe option provided or by contacting us.

8. Cookies and Website Information

The website may use cookies and similar technologies to operate the store, remember preferences, understand website activity and support advertising or analytics.

Some cookies may be provided by Shopify or other services used by the website.

9. Your Rights

Subject to applicable law, you may request:

  • confirmation of whether we hold your personal information
  • access to your personal information
  • correction of inaccurate information
  • deletion or destruction of information where legally appropriate
  • objection to certain processing
  • removal from direct marketing communications

POPIA provides these and other rights to data subjects.

10. Information Provided by Customers

Customers are responsible for ensuring that information and documents supplied to us are accurate and that they are entitled to provide that information for the relevant project.

11. Security Incidents

Where a security incident involving personal information occurs, we will take reasonable steps in accordance with applicable legal requirements.

12. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to our services, technology or legal requirements.

The latest version will be published on this website.

13. Contact

For privacy related questions or requests, contact:

Your House Plans
yourhouseplanssa@gmail.com